When you place an order on Southern Pet Supplies, it is an offer by you to purchase a product or products for the specified price shown on the website at the time of the order and in accordance with these terms.
Southern Pet Supplies reserves the right to reject your offer to purchase for any reason whatsoever, including but not limited to, errors in pricing, insufficient stock, or unreachable delivery address.
Operating Hours:
Monday to Friday, 8.00am to 3.30pm.
Please allow 1-2 business days for dispatch of orders. Southern Pet Supplies uses couriers and the postal service to deliver orders, and will not be held liable for any delivery delay caused by third-party carriers.
Minimum Order Value:
As a wholesale distributor, we deal in bulk quantities and the economies derived from volume are critical to our business. Our website will not accept orders of less than $250 plus GST.
Order Cancellation
If you wish to cancel your order, you must contact us immediately as orders will not be refunded once they have been dispatched from our warehouse. Credit card processing fees will be deducted from the refund of any cancelled order.
Claims For Damaged/Incorrect Goods
All claims must be submitted within 5 business days of delivery.
Southern Pet Supplies will replace or refund any product supplied that doesn’t match your order, upon return of the incorrect product. We will refund any return postage costs associated.
We do not accept change of mind returns.
Southern Pet Supplies will honour its warranty obligations as defined under Australian consumer law. Please contact us with any warranty claims and we will organise pickup and replacement of the product, in accordance with the warranty conditions of the product’s manufacturer.